Manufacturer WarrantyEvery Product,
Every Product,
Genuinely Warranted
All products sold at iTey Store are 100% genuine and come with manufacturer warranty. iPhones and Apple products carry Apple's official international warranty.
Warranty Periods by Product
| Product | Period |
|---|---|
| iPhones & iPads | 1 year |
| MacBooks & Macs | 1 year |
| Apple Watch | 1 year |
| Samsung Galaxy Phones | 24 months |
| PlayStation 5 | 1 year |
| Xbox Consoles | 1 year |
| EcoFlow Power Stations | 2 years |
| Steam Deck & Handhelds | 1 year |
| Kindle e-readers | 1 year |
| Accessories | 6 months |
What Is Covered
- Manufacturing defects
- Hardware failures under normal use
- Battery defects (not normal degradation)
- Screen defects not caused by physical damage
- Software issues traceable to a hardware fault
What Is Not Covered
- Physical damage (cracked screens, dents, drops)
- Water or liquid damage
- Unauthorised third-party repairs
- Normal wear and tear (battery capacity reduction over time)
- Lost or stolen devices
- Damage caused by misuse or accidents
How to Make a Warranty Claim
- 1.WhatsApp or call us with your proof of purchase and a description of the issue.
- 2.Bring the device to our store at Cookie House, Accra Road, 3rd Floor, Store 311, Nairobi.
- 3.Our technicians will inspect the device and confirm if the issue is covered under warranty.
- 4.If covered, the device will be repaired or replaced at no cost within the warranty period.
Need warranty support?
Contact us via WhatsApp or visit our Nairobi store — we are here to help.