iTey Store Terms and Conditions
Welcome to iTey Store. These Terms and Conditions govern your use of our website, products, and services. By accessing or using our website and placing orders, you agree to comply with and be bound by these Terms and Conditions, our Privacy Policy, and any other policies incorporated herein by reference. If you do not agree with these terms, please do not use our website.
1. Company Information
iTey Store
Location: Nairobi CBD, Kenya
Contact: hello@iteystore.co.ke | Phone: 0727415589 / 0706097118
2. Definitions
For clarity, the following terms are defined as:
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Client / You / Your: Any individual, organization, or legal entity that accesses, registers, or makes a purchase from our website.
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Company / We / Us / Our: Refers to iTey Store, including its officers, employees, agents, and subsidiaries.
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Service(s): The digital services, electronic products, and any other offerings provided by iTey Store through our website.
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Product(s): Any goods, including electronic devices and accessories, offered for sale on our website.
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Website: The official online platform of iTey Store, accessible at https://iteystore.co.ke, where you can browse, purchase, and obtain information about our products and services.
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Order: Any transaction initiated by you for the purchase of products or services from our Website.
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Account: A personal user profile that you may create to access additional features on our Website, subject to these Terms.
All terms used herein are intended to have the same meaning regardless of whether they appear in singular or plural form, or are referenced in any other manner.
3. Acceptance of Terms
By accessing our Website or placing an Order, you confirm that you have read, understood, and agreed to these Terms and Conditions. Your continued use of our Website constitutes your acceptance of any modifications or updates to these terms.
4. User Registration and Account Security
4.1 Account Creation
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Registration: To access certain features, you must create an account. You agree to provide accurate, current, and complete information during registration and to update it as necessary.
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Account Responsibility: You are responsible for maintaining the confidentiality of your account credentials, and you agree to accept responsibility for all activities that occur under your account.
4.2 Security
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Data Protection: We implement robust security measures to protect your data. However, you acknowledge that no method of transmission over the internet or electronic storage is completely secure.
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Notification: In the event of any unauthorized access or breach of your account, you must notify us immediately.
5. Orders and Payment
5.1 Placing an Order
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Order Process: When you place an Order, you agree to provide complete and accurate information and to abide by these Terms. All Orders are subject to acceptance by iTey Store.
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Confirmation: Once an Order is placed, you will receive an email confirmation. This confirmation does not constitute acceptance of your Order but is merely an acknowledgment of receipt.
5.2 Payment
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Payment Methods: We accept various payment methods, including credit/debit cards, mobile money, and other online payment systems as indicated on our Website.
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Payment Authorization: By placing an Order, you authorize us to charge the payment method provided for the total Order amount.
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Pricing and Currency: All prices are displayed in Kenyan Shillings (KES) and are subject to change without notice. However, once an Order is confirmed, the price is fixed.
5.3 Order Cancellation
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Right to Cancel: We reserve the right to cancel or refuse any Order for reasons including, but not limited to, product unavailability, pricing errors, or suspicion of fraudulent activity.
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Refunds: If an Order is canceled by us, any payment made will be promptly refunded using the original payment method.
6. Shipping, Delivery, and Returns
6.1 Shipping and Delivery
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Shipping Charges: Shipping fees and delivery timeframes are provided at checkout. These fees are non-refundable unless stated otherwise.
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Risk of Loss: Ownership and risk of loss for the products pass to you upon delivery to the carrier. We are not responsible for any damage incurred during transit.
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Delivery Issues: In the event of any delays or delivery issues, please contact our customer support for assistance.
6.2 Returns and Refunds
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Eligibility: You have one week from the date of purchase to request a return if you are dissatisfied with your product, provided the product is returned in its original, unused condition along with all accessories, documentation, and original packaging.
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Inspection and Approval: Upon receiving a returned product, we will inspect it for compliance with our return guidelines. If the product is found to be damaged or altered beyond normal wear and tear, your refund request may be denied.
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Refund Process: Approved refunds will be processed using the original payment method. Please allow a few business days for the refund to reflect in your account.
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Return Shipping Costs: Customers are responsible for the cost of return shipping, regardless of any free shipping offer on the initial purchase.
7. Intellectual Property Rights
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Ownership: All content on the Website, including text, graphics, logos, images, audio clips, digital downloads, and software, is the property of iTey Store or its licensors and is protected by copyright, trademark, and other intellectual property laws.
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Restrictions: You may access and print pages from our Website for your personal, non-commercial use only. Any other use, reproduction, distribution, modification, or republication of the material without prior written consent from iTey Store is strictly prohibited.
8. Cookies and Tracking Technologies
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Use of Cookies: Our Website employs cookies to enhance user experience, analyze usage, and facilitate navigation. By using our Website, you consent to our use of cookies as described in our Privacy Policy.
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Third-Party Cookies: In addition to our own cookies, third-party cookies may be used on our Website for advertising and analytics purposes.
9. Limitation of Liability and Disclaimers
9.1 Disclaimers
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General Disclaimer: The information, products, and services on this Website are provided on an “as is” and “as available” basis without any warranties of any kind, whether express or implied.
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No Warranty: We do not warrant that the Website or its content will be uninterrupted, error-free, or free of viruses or other harmful components.
9.2 Limitation of Liability
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Exclusions: To the fullest extent permitted by applicable law, iTey Store shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or related to your use of the Website or the purchase of products.
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Extent of Liability: Our liability shall be limited solely to the amount paid by you for the product or service in question.
9.3 Specific Liabilities Not Excluded
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Personal Injury and Fraud: Nothing in these Terms limits or excludes liability for death or personal injury resulting from negligence, or for any fraudulent misrepresentation.
10. Indemnification
You agree to indemnify, defend, and hold harmless iTey Store, its officers, directors, employees, agents, and affiliates from any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising out of or in any way connected with your use of our Website, your violation of these Terms, or your infringement of any intellectual property or other rights of any person or entity.
11. Governing Law and Dispute Resolution
11.1 Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Kenya.
11.2 Dispute Resolution
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Jurisdiction: Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Kenya.
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Resolution Process: We encourage you to contact us to resolve any disputes amicably before seeking legal recourse.
12. Amendments and Updates
iTey Store reserves the right to modify, update, or revise these Terms and Conditions at any time without prior notice. All changes will be posted on the Website, and your continued use of our Website constitutes your acceptance of such changes. If you do not agree with any modifications, you should cease using our Website immediately.
13. Severability
If any provision of these Terms is found to be invalid or unenforceable by a court of law, the remaining provisions will continue in full force and effect.
14. Entire Agreement
These Terms and Conditions, together with our Privacy Policy, Return & Refund Policy, and any other policies referenced herein, constitute the entire agreement between you and iTey Store regarding your use of our Website and services, and supersede all prior agreements, understandings, or representations.
15. Contact Information
For questions, clarifications, or further information regarding these Terms and Conditions, please contact us using the following methods:
By using our Website and services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions in their entirety. Thank you for choosing iTey Store—we look forward to serving you with integrity and excellence
