Definitions and Key Terms
To ensure clarity and consistency throughout this document, the following definitions apply whenever these terms are referenced:
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Company: Refers to iTey Store (also referenced as “we,” “us,” or “our”), the entity responsible for managing customer information and providing the services outlined in this policy.
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Customer: Any individual, organization, or legal entity that registers with iTey Store to access our services, including managing relationships with consumers or service users.
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Device: Any internet-connected device—such as a smartphone, tablet, computer, or similar—that can access the iTey Store website and utilize our services.
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Service: The digital solutions and services provided by iTey Store, as further described in our terms and conditions and on our website, including facilitating electronic transactions and customer relationship management.
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Website: The official online presence of iTey Store, accessible at https://iteystore.co.ke, where detailed information about our products, services, and policies is available.
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You: Any person or entity that is registered with iTey Store to use our services and engages with our products or content.
Return & Refund Policy
Thank you for choosing iTey Store. We are committed to providing a seamless and satisfying shopping experience. This Return & Refund Policy outlines your rights and our obligations regarding returns, refunds, and cancellations, ensuring transparency and trust in every transaction.
1. General Overview
At iTey Store, we meticulously inspect and package every product to guarantee the highest quality. However, if you encounter any issues with your purchase, this policy explains the steps for returning an item and obtaining a refund. By placing an order or making a purchase, you agree to the terms outlined in this policy as well as our Privacy Policy.
2. Return Guidelines
If you believe the product or service you received is unsatisfactory or defective, you have one week from the date of purchase to initiate a return request. Please note the following conditions for a successful return:
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Condition of the Product:
- The product must be returned in its original, damage-free condition.
- All original packaging, accessories, manuals, and documentation must be included.
- Items that show signs of wear, damage, or any alteration from normal use will not be accepted.
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Eligibility for Return:
- Only products that meet the above condition are eligible for a refund.
- Any product found to be damaged or altered during inspection will result in the immediate cancellation of the refund request.
3. Refund Process
Our refund process is designed to be fair and straightforward:
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Quality Assurance:
- Each product undergoes rigorous quality checks and is packaged with utmost care to minimize the risk of defects or damage during transit.
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Inspection Upon Return:
- Once your returned product is received, it will be thoroughly inspected by our quality assurance team.
- If the product meets our return guidelines, a refund will be approved.
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Processing the Refund:
- Refunds are processed using the same payment method used during the original purchase.
- Please allow up to a few business days for the refund to be credited back to your account.
- You will receive an email notification once your refund has been processed.
4. Shipping and Return Shipping Costs
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Original Shipping:
- We take every precaution during shipping to ensure your product arrives safely. However, iTey Store is not liable for any damage incurred during transit.
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Return Shipping:
- Customers are responsible for covering the cost of return shipping, regardless of whether the original shipping was free.
- Please ensure you use a reliable shipping service when returning the product, and retain proof of postage.
5. Your Consent
By using our website, registering an account, or making a purchase, you acknowledge that you have read, understood, and consent to the terms of this Return & Refund Policy. Your continued use of our services signifies your agreement to be bound by these terms.
6. Changes to Our Return & Refund Policy
iTey Store reserves the right to update or amend this Return & Refund Policy at any time, in order to accurately reflect our services and operational practices. In the event of any significant changes:
- The updated policy will be prominently posted on our website.
- Your continued use of our services after such changes indicates your acceptance of the updated policy.
- If you do not agree with the updated terms, you may choose to delete your account and cease using our services.
7. Contact Information
If you have any questions, concerns, or issues regarding our products or services, please do not hesitate to contact us. We are committed to resolving any problems and ensuring your complete satisfaction.
This detailed Return & Refund Policy is designed to protect both your interests and ours, fostering a transparent, secure, and reliable shopping experience at iTey Store. We appreciate your trust and look forward to serving you.
