Privacy Policy

iTey Store Privacy Policy

At iTey Store (“we,” “our,” or “us”), safeguarding your privacy is our highest priority. This Privacy Policy provides a comprehensive overview of how we collect, use, store, and share your personal information when you access or use our website, subdomains, and mobile application (collectively, our “Service”). By accessing or using our Service, you acknowledge that you have read, understood, and consented to the practices described herein as well as in our Terms of Service.

1. Introduction

We understand that privacy is important to you. Our goal is to ensure transparency about our data practices and to provide you with control over your personal information. This Privacy Policy explains in detail the types of information we collect, how we use that information, the circumstances under which we share it with third parties, and the measures we take to protect it. We encourage you to review this policy carefully and contact us if you have any questions.

2. Definitions and Key Terms

To facilitate clear understanding, the following definitions apply throughout this Privacy Policy:

  • Cookie: A small piece of data stored on your device by your web browser. Cookies enable us to recognize your browser, conduct analytics, and remember preferences (such as language settings or login credentials) to improve your experience.
  • Company: Refers to iTey Store, located at Accra Road, Cookie House, 3rd Floor. We are responsible for collecting and managing your information in accordance with this Privacy Policy.
  • Country: In the context of this Policy, “Country” refers to Kenya, where iTey Store is incorporated and operates.
  • Customer: Any individual, organization, or entity that registers to use our Service, engages with our content, or makes a purchase through our platform.
  • Device: Any internet-connected device (e.g., smartphone, tablet, computer) used to access our Service.
  • IP Address: A unique identifier assigned to your device when it connects to the internet, which may be used to infer geographic location and network information.
  • Personnel: Individuals employed by or contracted with iTey Store to perform services on our behalf.
  • Personal Data: Any information relating to an identified or identifiable natural person. This may include your name, contact information, financial data, unique identifiers, and any other data that could be used to identify you either directly or indirectly.
  • Service: The digital solutions, products, and related services provided by iTey Store as detailed on our website and mobile applications.
  • Third-Party Service: Refers to external companies or partners (such as advertisers, analytics providers, payment processors, and marketing partners) whose products or services are integrated into or linked from our Service.
  • Website: The official online presence of iTey Store, which can be accessed at https://iteystore.co.ke.
  • You: Any individual or entity that accesses and uses our Service.

3. Information We Collect

We collect a variety of information to provide you with a secure and personalized experience. The information we collect is categorized as follows:

3.1. Information You Provide Directly

When you interact with our Service—for example, by registering an account, placing an order, subscribing to our newsletter, participating in surveys, or filling out forms—we may collect:

  • Personal Identification Information: Your full name, username, or pseudonym.
  • Contact Details: Email address, phone number, and physical mailing address.
  • Payment Information: Credit/debit card details or other payment credentials. This information is transmitted securely through our payment processors and is not stored on our servers.
  • Additional Data: Any other information you choose to provide, such as preferences, feedback, or responses to promotional offers.

3.2. Information Collected Automatically

As you use our Service, we automatically collect certain information, including:

  • Device and Log Data: Information about your device (e.g., device type, operating system, browser type) and logs of your interactions (e.g., pages visited, time spent on the site, click-through data).
  • IP Address: Your device’s IP address, which may be used for analytics, security, and troubleshooting purposes.
  • Cookies and Similar Technologies: See Section 4 for details on our use of cookies and tracking technologies.

3.3. Information from Mobile Devices

For users accessing our mobile application, we may request permission to collect additional data to enhance functionality:

  • Location Data: With your consent, we may collect GPS data to provide location-specific content and services.
  • Contacts/Phonebook: If permitted, this data can simplify interactions within our app (e.g., inviting friends, auto-filling forms). This access is optional and used solely to improve user experience.

3.4. Information from Third Parties

We may receive information about you from trusted third parties, including:

  • Social Media Platforms: If you choose to connect your social media profiles with our Service, we may collect publicly available data from those platforms.
  • Service Providers: When you interact with our customer support or sign up for our services, third-party verification services (such as fraud detection) may provide us with additional data.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and to analyze usage patterns:

  • Purpose of Cookies: Cookies help us remember your preferences, enable faster logins, and provide personalized content. They also allow us to collect anonymized data about how our Service is used.
  • Managing Cookies: Most browsers allow you to control cookie settings. Disabling cookies may affect the functionality of our Service. For detailed instructions on managing cookies, please consult your browser’s help documentation.
  • Non-Personal Data Collection: While cookies may collect certain technical data (e.g., IP addresses), we do not store personally identifiable information in cookies.

5. How We Use Your Information

We use your information for a variety of purposes, including:

  • Personalizing Your Experience: Tailoring our Service to suit your preferences and needs.
  • Enhancing Service Quality: Improving the functionality, performance, and usability of our website and mobile app.
  • Processing Transactions: Facilitating orders, payments, and delivery of products and services.
  • Customer Support: Addressing inquiries, troubleshooting issues, and providing personalized support.
  • Marketing and Communication: Sending promotional materials, newsletters, and updates. You can opt out of these communications at any time.
  • Analytics and Research: Monitoring and analyzing usage patterns to better understand customer behavior and improve our Service.
  • Legal and Regulatory Compliance: Ensuring that our practices comply with applicable laws and regulations, and safeguarding our rights.

6. How We Share Your Information

We may share your information under the following circumstances:

6.1. With Trusted Third-Party Service Providers

We engage reputable third parties to perform essential functions such as:

  • Hosting and IT Infrastructure: Managing and maintaining our servers and databases.
  • Payment Processing: Securely processing transactions.
  • Customer Support: Providing assistance and handling service requests.
  • Analytics and Marketing: Analyzing data and delivering targeted advertisements.

These third parties are contractually obligated to protect your information and use it solely for the services they provide on our behalf.

6.2. With Business Partners and Affiliates

We may share your data with our corporate affiliates and business partners, particularly in scenarios involving:

  • Mergers, Acquisitions, or Asset Sales: In the event of a corporate transaction, your information may be transferred as part of the business assets, subject to continued adherence to this Privacy Policy.
  • Joint Marketing Initiatives: Sharing anonymized or aggregated data to improve collaborative offerings.

6.3. For Legal, Regulatory, and Security Purposes

We may disclose your information if required to do so by law or in response to legal processes, such as:

  • Compliance with Legal Obligations: Responding to subpoenas, court orders, or governmental requests.
  • Protection of Rights: Preventing or investigating fraud, security breaches, or other illegal activities.
  • Public Safety: Protecting the safety of our users or the public at large.

7. International Data Transfers

Your information may be transferred to and stored in servers located outside of your home country. We implement appropriate safeguards (such as standard contractual clauses and encryption) to ensure that your data is adequately protected during international transfers. By using our Service, you consent to the transfer of your information to countries that may have different data protection laws than your own.

8. Data Security

We employ a multi-layered approach to protect your personal information:

  • Encryption: All sensitive data, including payment details, is transmitted using Secure Socket Layer (SSL) encryption.
  • Access Controls: Access to your personal information is restricted to authorized personnel only, with strict confidentiality protocols.
  • Regular Audits: We conduct frequent security assessments and audits to identify and mitigate potential vulnerabilities.
  • Physical Security: Our data centers and offices maintain robust physical security measures to prevent unauthorized access.

While we take every precaution to safeguard your data, no security system is completely foolproof. You acknowledge and accept that absolute security cannot be guaranteed.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal requirements:

  • Active Use: Data actively used for service provision is stored until it is no longer needed.
  • Archiving and Deletion: Once your information is no longer required, we securely delete or anonymize it to prevent further identification.
  • Legal Compliance: In some cases, we may retain certain data for a specified period to meet regulatory or legal obligations.

10. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal data. These may include:

  • Access: Requesting access to the personal data we hold about you.
  • Correction: Requesting corrections to any inaccurate or incomplete data.
  • Deletion: Requesting the deletion of your personal data, subject to applicable legal or contractual restrictions.
  • Restriction: Requesting the restriction of our processing of your data.
  • Data Portability: Requesting a copy of your personal data in a commonly used format.
  • Opt-Out: Withdrawing consent for marketing communications at any time.

To exercise these rights, please contact us using the details provided in Section 12. We may require additional verification of your identity before processing your request.

11. Special Considerations for Children

Our Service is not intended for individuals under the age of 13. We do not knowingly collect personal data from children under 13. If you believe that we have inadvertently collected personal data from a child under 13, please contact us immediately so we can take appropriate action to delete the information.

12. Compliance with GDPR and Other Data Protection Regulations

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR) and other relevant data protection laws. Under GDPR, you have enhanced rights regarding your personal data, including:

  • Lawful Processing: We process your data only for specified, explicit, and legitimate purposes.
  • Data Minimization: We collect only the data necessary to fulfill our services.
  • Transparency: We provide clear information about our data practices.
  • Security and Accountability: We maintain high standards of data security and are accountable for our processing activities.

13. Third-Party Services and Integrations

Our Service may include or link to third-party services, such as:

  • Payment Processors
  • Analytics Tools
  • Social Media Integrations (e.g., Facebook Pixel)
  • Mapping Services (e.g., Google Maps API)

These third parties have their own privacy policies, and we encourage you to review them. iTey Store is not responsible for the data practices of these external services.

14. Cookies, Remarketing, and Tracking Technologies

14.1. Cookies and Similar Technologies

We use cookies to:

  • Enhance website performance and functionality.
  • Remember user preferences and login details.
  • Analyze usage data to improve our Service.
  • Deliver personalized advertisements.

14.2. Remarketing Services

We use remarketing techniques to display targeted ads to users who have previously visited our website. This helps ensure that our promotional messages are relevant to your interests.

14.3. Managing Cookies

You have the option to disable or block cookies via your browser settings. Please note that disabling cookies may limit the functionality and user experience of our Service.

15. Payment Information Security

Any payment-related information you provide is processed via secure payment gateways that comply with industry-standard security measures. We do not store sensitive financial data on our servers.

16. Sale of Business and Corporate Transactions

In the event of a sale, merger, or reorganization of iTey Store, your personal information may be transferred to the acquiring entity. Such transfers will only occur if the third party agrees to be bound by this Privacy Policy or to use your data only for the purposes stated herein.

17. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the following details:

18. Links to Other Websites

Our Service may contain links to external websites that are not operated or controlled by iTey Store. This Privacy Policy does not extend to these third-party sites. We recommend that you review the privacy policies of any external websites you visit.

19. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time to reflect changes in our practices or legal requirements. We will post any significant changes on our website, and your continued use of our Service will constitute your acceptance of the updated Policy. If you do not agree with any changes, please discontinue using our Service.

By using iTey Store or contacting us directly, you acknowledge that you have read, understood, and agree to the terms outlined in this Privacy Policy. We are committed to protecting your personal information and ensuring transparency in our data practices. Thank you for trusting iTey Store with your data