WARRANTY

Apple’s One Year Warranty

Apple’s standard one-year warranty is a great deal, but it’s not always easy to figure out what it covers and what your options are. This guide will walk you through everything you need to know about Apple’s warranty.But at iTey Store we offer one year warranty on all Refurbished IPhones and one years warranty , 6months screen damage protection on all brand new iPhones. 6months warranty on all pre-owned items.

The Warranty doesn’t cover:

Normal wear and tear or damage due to regular use or consumption of Apple products
Liquid damages
Damage arising from any service, including extensions and updates, offered by a non-Apple representative or non-authorized Apple service provider
Damage due to abuse, accident, misuse, fire, earthquake, contact with liquids, or other external causes.
Damage because of third-party products or components that don’t meet Apple product specifications.
Cosmetic damage, including dents and broken plastic ports, apart from when damage is due to faulty work quality.
Consumable parts like batteries and protective covers, parts that shrink over time, except in the event of failure due to the material’s damage
A missing or damaged serial number of an Apple product
Information that Apple obtains from government authorities about the theft of a product, and you’re unable to disable or enable security measures like passwords to prevent unauthorized access to the Apple product. That’s especially the case where there’s no proof of ownership, for example, proof of purchase.

The warranty does cover:

Any material defects and quality
A built-in screen with dead pixels
Defective camera and other Apple-branded accessories
Failed speakers / microphones / charging port or docking ports

Does the Warranty Cover Cracked Screens or Scratches?

As mentioned above, accidental damages such as broken or scratched screens aren’t covered by the Apple one-year warranty. Your service provider will inspect your gadget for any additional damages and give you an estimate of the repair cost.

The only time your screen is covered by the consumer law or the Apple warranty is when it fails due to a manufacturing defect.

Is Water Resistance Covered by the Warranty?

If water or any other liquid damages your iPad, iPhone, or MacBook, the servicing for the damage isn’t covered by the Apple one-year warranty. Even so, you may have the right under consumer law.

iPod and iPad devices built after 2006 have built-in liquid contactors that indicate whether the device has been in contact with water or a liquid that contains water. iPod and most iPhones are furnished with liquid contact indicators (LCIs) that are visible from the outside. The LCIs are activated when they come into contact with water or any other liquid that contains water.

At What Percentage Will Apple Replace the Battery Under Warranty?

Apple can replace a battery under warranty if it’s healthy dips below 80% during the first year of ownership.

Schedule an appointment at your Apple Store Genius Bar to present the phone physically to an Apple store near you.

Suppose your phone has any damage preventing the battery replacement process; Apple’s staff will have to deal with such an issue before the replacement. The technicians will determine the cost associated with such a repair.

Does the Apple Warranty Start from the Purchase Date or Activation?

The standard Apple warranty starts when you purchase a product . This is also the invoice date.

How Can iTey Store Help?

If you have a broken Apple device and live in Kenya feel free to visit us. We have qualified technicians that can help with any repairs for your Apple devices.We specialize in iPhone repair, iPad, MacBooks and other mobile technologies.

With iTey Store, you do not need to schedule an appointment. You only need to notify our technicians beforehand that you are on the way by sending a message or asking about your repair service. We stock most iPhone repair parts, and repairs take roughly an hour. Contact us now!

Fill in the form below for questions.